Privacy Policy

1. Who we are

ApuliaHomes is a property services company based in the Lecce/Brindisi area of Puglia, Italy, operating under Italian law. We provide real estate mediation, holiday rental management, renovation coordination, and concierge services for property owners and international buyers in the Puglia region.

Data Controller: ApuliaHomes
Email: info@apuliahomes.com
Address: Lecce / Brindisi, Puglia, Italy

2. What data we collect

Information you provide directly

• Name, email address, phone number — when you fill in our contact form or enquire about a property
• Property details (address, type, size) — when you enquire about property management or rental services
• Communication records — emails, WhatsApp messages, and notes from calls
• Financial information — bank details for owner payouts (collected securely when a management mandate is signed)

Information collected automatically

• IP address and browser type — via standard web server logs
• Pages visited and time spent — via Google Analytics (anonymised)
• Cookie preferences — stored locally in your browser

Information from third parties

• Booking details from Airbnb and Booking.com — for properties we manage
• Guest information submitted via OTA platforms — name, nationality, document number (required by Italian law for Alloggiati Web registration)

3. How we use your data

We use your personal data only for the following purposes:

• Responding to enquiries — to answer your questions about properties or services
• Service delivery — to manage your property, handle bookings, and coordinate renovations
• Legal compliance — to fulfil obligations under Italian law, including Alloggiati Web guest registration, tassa di soggiorno remittance, and CIN compliance
• Financial administration — to produce owner statements and process payouts
• Communication — to send you relevant updates, reports, or occasional newsletters (you can unsubscribe at any time)
• Site improvement — anonymised analytics to understand how visitors use apuliahomes.com

We do not use your data for automated decision-making or profiling.

4. Legal basis for processing

Under the GDPR (EU Regulation 2016/679) and the Italian Personal Data Protection Code (Legislative Decree 196/2003, as amended), we process your data on the following legal bases:

• Contract performance — processing necessary to provide the services you have engaged us for
• Legal obligation — processing required by Italian law (e.g. Alloggiati Web, tax reporting)
• Legitimate interest — responding to enquiries from potential clients
• Consent — for marketing communications and non-essential cookies (you may withdraw consent at any time)

5. Who we share data with

We do not sell your personal data. We share data only where necessary:

• Partner real estate agency (Obiettivo Casa Salento) — buyer information shared when coordinating property viewings or purchase transactions
• Notaio and legal professionals — for property purchase transactions, as required by Italian law
• Our commercialista (accountant) — for tax and P.IVA compliance obligations
• Cleaning and keyholder partners — names and arrival details of guests for property operations (minimum necessary data only)
• Airbnb and Booking.com — booking data flows through these platforms as part of the rental management service
• Italian authorities (Polizia di Stato) — guest registration via Alloggiati Web as required by Italian law within 24 hours of arrival
• Google (Analytics) — anonymised, aggregated website usage data only

All third parties are required to handle data in compliance with applicable data protection law.

6. How long we keep data

• Enquiry data — up to 24 months from last contact if no contract is formed
• Client and owner data — for the duration of the service relationship plus 10 years, as required for tax and legal records under Italian law
• Guest data — 5 years from stay, as required by Italian public security regulations
• Marketing communications — until you unsubscribe or withdraw consent
• Website analytics — 26 months (Google Analytics default, anonymised)

7. Your rights

Under GDPR you have the following rights regarding your personal data:

• Right of access — to receive a copy of the data we hold about you
• Right to rectification — to have inaccurate data corrected
• Right to erasure — to have data deleted where there is no legitimate reason to retain it
• Right to restrict processing — to limit how we use your data in certain circumstances
• Right to data portability — to receive your data in a structured, commonly used format
• Right to object — to processing based on legitimate interests or for marketing purposes
• Right to withdraw consent — at any time where processing is based on consent

To exercise any of these rights, contact us at info@apuliahomes.com. We will respond within 30 days. You also have the right to lodge a complaint with the Italian data protection authority (Garante per la protezione dei dati personali) at garanteprivacy.it.

8. Cookies

We use a small number of cookies on this website. For full details, please see our Cookie Policy. In summary:

• Strictly necessary cookies — required for the site to function (no consent required)
• Analytics cookies — Google Analytics, anonymised, only with your consent

You can manage your cookie preferences at any time via the cookie settings link in our footer.

9. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will update the "last updated" date at the top of this page. Material changes will be communicated by email to active clients.